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FAQs
Frequently Asked Questions
What support does NIET provide?

NIET provides a variety of support networks – Student, Trainer, Technical and Career Support.

Student Support

On hand at all times to assist you with any student administration related enquiry, our student services team can be
contacted via the portal, or by email or phone.

Trainer Support

Your trainer is available at every stage of the course to provide you with advice and assistance. To get in contact with
your trainer for any course related query, simply log into the portal and contact them by live chat, arrange a video
conference, or give them a call.

Please note that you can access support from your trainer at regular workshops and that there are also designated times
outside of business hours during which you can contact your trainer

Technical Support

NIET has a technical support team on hand to assist students with technical related queries and problems, for instance,
portal features and functionality, password reset requests, and other technical enquiries. You can contact them by phone
during business hours or obtain a support ticket through the portal.

Career Support

To assist you in a smooth transition from your studies to your new career, NIET provides support that goes beyond helping
you achieve the qualifications you’ve worked hard to acquire. We provide a comprehensive range of complimentary career
support services to ensure our students are ready to start searching for meaningful employment in the career path of
their choosing and feel confident about their employment prospects.

From establishing/updating your LinkedIn profile to providing resume reviews and telephone consultations with your
career coach, you’ll find you receive all the career support assistance you need from NIET. For further details, please
access the career and study support section.

Does NIET offer Recognition of Prior Learning (RPL)?

Yes. If you have studied or worked in the past and believe that you may be eligible, indicate this on the enrolment application form or give our student services team a call. Please bear in mind that you need to apply and show evidence of prior learning, like previous results and transcripts, for instance, and also understand that credits may not be awarded if satisfactory evidence can’t be provided.

What do remote demonstrations entail and how can I book myself in for one?

A remote demonstration is basically a quick tour of the portal features conducted over the phone and utilising screen-sharing technology. A member of our student services team will conduct the remote demonstration, help you get started and answer your questions.

As it’s a great way to get started on your studies and will cover the information listed below, it’s highly recommended that you sign up for a demonstration at a time that’s convenient for you.

  • Workbook – what the workbook entails and how you can access it
  • Student study plan – how to access your study plan and what it entails
  • Update profiles – how to update profiles
  • Trainer details/contact – how to access your trainer’s details and get in touch with them
  • Upload assessments and how to upload/submit your assessments to the portal
  • Additional resources – additional online resources that will prove helpful with your studies

Upcoming event information – details of upcoming NIET events, support workshops, etc. Don’t hesitate to contact NIET to arrange a convenient time for your remote demonstration.

What workshops does NIET offer?

Our workshops enable you to meet your trainer and fellow students and learn more about the subjects you’re enrolled in. Motivational, stimulating and very rewarding, our workshops enable you to meet like-minded people among your study peers and expand your contact network.

Are there any assignment submission deadlines?

No. Since all NIET’s courses have been designed with flexibility in mind, there are no deadlines, just recommended due dates to help you keep on track with your target course completion date.

Don’t forget that your trainer is on hand to assist you with all of your assignments, and please don’t hesitate to contact us immediately if you feel you’re unable to complete your Certificate or Diploma within the specified time requirements.

When will my trainer send me my marked assignments?

All assignments are marked competent or not-yet-competent and returned within 2 weeks of submission complete with feedback from the trainer.

Is it all conducted online or will I receive printed materials in the post?

Everything you need for your course has been made available online so you needn’t wait for study materials to arrive in the post. However, if you prefer to access your study materials in printed form, you can always access them online via the learning portal and print them yourself at home or work.

How can I interact other NIET students?

Along with the online forum, which is a great way to chat and interact with your fellow students, motivate and help each other, NIET also runs free workshops for all students. These workshops represent a fantastic opportunity to meet other students and your trainer face-to-face.

How do I get started studying and where are my online materials located?

Upon enrolment, all students will be sent login details and a password to NIET’s online learning portal by email. This enables you to get started immediately by accessing all your course materials and contacting your trainer.

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