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About This Course

Please find all the course details below. Don’t hesitate to contact us should you have any questions or require advice – our friendly Student Services Team is always happy to assist.

Course Overview

    • Our Certificate IV in Retail Management develops managerial skills in those currently working in, or interested in entering, the retail sector.
    • Core skills include financial management, employee and customer relations, and team leadership. Graduates will be front-line managers, dealing with daily operations and implementing strategies to meet organisational goals.


Course Units

    • SIRRRTF002Monitor retail store financials
    • SIRXCEG004Create a customer centric culture
    • SIRXHRM002Maintain employee relations
    • SIRXMGT002Lead a frontline team
    • SIRXRSK002Maintain store security
    • SIRXSLS003Achieve sales results
    • SIRXWHS003Maintain workplace safety
    • BSBCUS401Coordinate implementation of customer service strategies
    • CHCDIV001Work with diverse people
    • BSBCUS402Address customer needs
    • BSBCMM401Make a presentation

Career Outcomes

    • Career outcomes from this course could include:
    • Department Manager
    • Merchandise Manager
    • Customer Service Manager
    • Shift Manager
    • Small Business Retail Owner

University Pathways

This course articulates into the following pathway courses:
Name of UniversityDegreeCreditsCredit Type
Southern Cross UniversityAssociate Degree of Business4Official Packaged
Southern Cross UniversityBachelor of Business4Official Packaged
Southern Cross UniversityBachelor of Arts4Official Packaged
Southern Cross UniversityBachelor of Psychological Science4Official Packaged
Southern Cross UniversityBachelor of Art and Design4Official Packaged
  • After achieving SIR40212 Certificate IV in Retail Management, individuals may undertake:
    • Diploma of Retail Management


  • This course articulates into the pathway courses:
    • Associate Degree of Business
    • Bachelor of Business
    • Bachelor of Arts
    • Bachelor of Psychological Science
    • Bachelor of Art and Design

    Where & When

      • Brisbane Intake Date: weekly
      • Hobart Intake Date: weekly
      • Delivery Mode: face to face and online

    Entry Requirements

      • The training package does not have any entry requirement, but NIET’s specific course entry requirements are:
      • Education
      • Have achieved a Certificate III in Retail; or
      • Have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail, such as:
      • Customer service
      • Supervising work teams and employee relations
      • Sales performance
      • Store safety and security

    Tuition Fees

      • Domestic Full Price: $4,500

    Ready to study?

      • Check the course details to make sure this is the course for you. We recommend that you also consult with your local aviation authority to ensure that you understand the cost and procedure for converting your overseas aviation qualifications upon your return home.
      • Check the Requirements section to make sure you meet the criteria to enter the course. If you need to upgrade your English or your academic background, no problem, we can package these in.
      • If you are eligible to join this course and you have your funding ready, applying is easy! Our simply online application form includes a Quick Guide section. Please read the guide first so you have everything correctly prepared before applying. After reading the guide, just contact us if you have any questions. Click the “Apply Now” button below to go to the application form and guide.
    • “NIET offers flexible classes for me so I could still meet my family responsibilities while getting my certificate. Now I started my dream jobs so I and my family are very happy that I started my study at NIET.”

      Sarah T - Business Administration Student
    • “I can utilise the skills gained from my business study course. I have met wonderful people throughout my study journey – from my study group and trainers to very helpful student services staff. My experience with NIET has been a very rewarding one. I have applied my knowledge and skills to real world experiences, and can really see the benefits it brings to my own business.”

      Sarah R
    Speak to our team about online study Contact Us