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About This Course

Please find all the course details below. Don’t hesitate to contact us should you have any questions or require advice – our friendly Student Services Team is always happy to assist.

Course Overview

  • Make exceptional experiences every day with a Certificate IV in Retail Management. This qualification prepares students to manage regular operations retail stores or departments in roles with a high level of agency.

    Students will learn to effectively manage employees, implement store security measures, create positive customer experience, and analyse financial data.

    Elective units provide the opportunity to learn additional skills including effective recruitment and rostering practices, working with Ecommerce, handling food safety in retail environments, and marketing and merchandising stock.

Course Units

  • Core Units

    • SIRRRTF002 Monitor retail store financials
    • SIRXCEG004 Create a customer-centric culture
    • SIRXHRM002 Maintain employee relations
    • SIRXMGT002 Lead a frontline team
    • SIRXRSK002 Maintain store security
    • SIRXSLS003 Achieve sales results
    • SIRXWHS003 Maintain workplace safety

    Elective Units

    • BSBCUS401 Coordinate implementation of customer service strategies
    • CHCDIV001 Work with diverse people
    • SIRXECM001 Monitor and interpret online data and analytics
    • BSBCUS402 Address customer needs
    • BSBCMM401 Make a presentation

Career Outcomes

  • Graduates of this course will be qualified to work in retail management, and may find employment as Department Managers, Merchandise Managers, Customer Service Managers, Shift Managers, or Small Retail Business Owners.

University Pathways

This course articulates into the following pathway courses:
Name of UniversityDegreeCreditsCredit Type
Southern Cross UniversityAssociate Degree of Business4Official Packaged
Southern Cross UniversityBachelor of Business4Official Packaged
Southern Cross UniversityBachelor of Arts4Official Packaged
Southern Cross UniversityBachelor of Psychological Science4Official Packaged
Southern Cross UniversityBachelor of Art and Design4Official Packaged

This course articulates into the pathway courses:

  • Diploma of Retail Management
  • Associate Degree of Business
  • Bachelor of Business
  • Bachelor of Arts
  • Bachelor of Psychological Science
  • Bachelor of Art and Design

Where & When

    • Brisbane Intake Date: weekly
    • Hobart Intake Date: weekly
    • Delivery Mode: face to face and online

Entry Requirements

  • The training package does not have any entry requirement, but NIET’s specific course entry requirements are:

  • Education
  • Have achieved a Certificate III in Retail; or
  • Have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail, such as:
  • Customer service
  • Supervising work teams and employee relations
  • Sales performance
  • Store safety and security

Tuition Fees

    • Domestic Full Price: $4,000

Ready to study?


    Check the course details to make sure this is the course for you. We recommend that you also consult with our student services team if you want to discuss the course in more detail.


    Check the Requirements section to make sure you meet the criteria to enter the course. If you need to upgrade your English or your academic background, no problem, we can package these in.


    If you are eligible to join this course and you have your funding ready, applying is easy! Our simply online application form includes a Quick Guide section. Please read the guide first so you have everything correctly prepared before applying. After reading the guide, just contact us if you have any questions. Click the “Apply Now” button below to go to the application form and guide.

Need funding for this course?

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  • “NIET offers flexible classes for me so I could still meet my family responsibilities while getting my certificate. Now I started my dream jobs so I and my family are very happy that I started my study at NIET.”

    Sarah T - Business Administration Student
  • “I can utilise the skills gained from my business study course. I have met wonderful people throughout my study journey – from my study group and trainers to very helpful student services staff. My experience with NIET has been a very rewarding one. I have applied my knowledge and skills to real world experiences, and can really see the benefits it brings to my own business.”

    Sarah R
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