Course Units

• Core Units

  • BSBFIM601 Manage finances
  • BSBINN601 Lead and manage organisational change
  • BSBMGT605 Provide leadership across the organisation
  • BSBMGT617 Develop and implement a business plan

  Elective Units

  • BSBCUE601 Optimise customer engagement operations
  • BSBCUE602 Manage customer engagement information
  • BSBCUE603 Design and launch new customer engagement facilities
  • BSBCUE604 Develop and maintain a service level strategy
  • BSBCUE605 Develop and maintain a customer engagement marketing strategy
  • BSBCUE606 Forecast and plan using customer engagement traffic information analysis
  • BSBCUE607 Manage customer engagement centre staffing
  • BSBCUE608 Manage customer engagement operational costs
  • BSBCOM603 Plan and establish compliance management systems
  • BSBDIV601 Develop and implement diversity policy
  • BSBHRM602 Manage human resources strategic planning
  • BSBHRM604 Manage employee relations
  • BSBINM601 Manage knowledge and information
  • BSBIPR601 Develop and implement strategies for intellectual property management
  • BSBMGT608 Manage innovation and continuous improvement
  • BSBMGT615 Contribute to organisation development
  • BSBMGT616 Develop and implement strategic plans
  • BSBMGT619 Identify and implement business innovation
  • BSBMGT621 Design and manage the enterprise quality management system
  • BSBMGT622 Manage resources
  • BSBMGT623 Monitor corporate governance activities
  • BSBMGT624 Develop and implement corporate social responsibility
  • BSBMKG609 Develop a marketing plan
  • BSBRKG601 Define recordkeeping framework
  • BSBRSK501 Manage risk
  • BSBSUS501 Develop workplace policy and procedures for sustainability
  • BSBWHS605 Develop, implement and maintain WHS management systems
  • PSPGEN067 Establish and maintain strategic networks
  • BSBWHS401 PSPPCM023 Manage strategic contracts